However, in order for the hyperlink to download the webpage, it does have to be saved to IE’s cache. It is possible that the webpage has set a ‘Pragma: no-cache’ header behind the scenes – this asks IE not to save the webpage to IE’s cache. If the hyperlink is to an encrypted (secure) webpage There are several possible causes, each with their own solution. the hyperlink is invalid – copy and paste it into a web browser to see if it opens the webpage directly. Note: similar error messages may be caused by other issues e.g. Hyperlinks are often included in Excel spreadsheets, Word documents and Outlook emails – in some cases the error message may appear when you click the hyperlink, instead of it opening the website in your default web browser. The ‘Cannot download the information you requested’ error message may appear when you try to open a hyperlink (website link) from within a Microsoft Office program.
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